Are you looking for a WordPress ticket system plugin to provide support service to your clients, customers, members, sponsors? Then you don’t have to look anywhere else. This time, we have collected these WordPress ticket system plugins that will help you to increase your customer satisfaction. These WordPress plugins can be easily integrated with any WordPress theme. Some of these WordPress plugins come with responsiveness which means your customers can easily submit their queries using their smartphone, and you can also reply to them via your smartphone. Your clients can easily attach lots of file-formats including png, gif, pdf, jpeg, jpg while creating a ticket to solve their problem. You can easily save your precious by setting up a FAQ section that helps your visitors to get answers to their queries without waiting for your reply. Your visitors will get email notifications for any action like ticket submission automatically. There are many pre-made templates available in each plugin; you can customize them according to your requirement. Check out these WordPress ticket system plugins and choose your favorite plugin from the list below.
We have collected these fantastic WordPress Ticket System Plugins that are as follows:
- TotalDesk – WP HelpDesk Solution Plugin
- WooCommerce Support Ticket System
- SupportCandy HelpDesk Ticket System
- JS Help Desk WordPress Plugin
- WordPress Advanced Ticket System
TotalDesk is an all in one solution helpdesk solution for managing ticket systems, notification systems, livechat, knowledge base, reports. It is fully integrated with Envato, Gmail, WooCommerce, and Slack. It comes with two roles i.e., Agent & Reporter, and also allows you to set default values for new tickets. You can easily set your own ticket status, custom ticket project/systems, and custom ticket project/systems. It also provides you a ticket overview such as whom a task is assigned, status in colors. You will get a notification when a ticket is created, someone replies, status changed, the agent is assigned. Other features of this plugin are as follows.
- 3 different new ticket forms
- Attachment support
- XLS export
- Set inbox archive folder
- My tickets page
- Inbox fetching
- HTML WYSIWIG comment form
- Logging/history system
- Saved replies
- Inform agent in notifications
- Multiple reports option
- Live search for FAQs
- Track FAQ views
- Create FAQ based on a ticket etc.
The WooCommerce support ticket system will help you to extend the WooCommerce functionality by adding a system to manage support tickets. It comes with three different ticket types i.e., order ticket, user ticket, and pay per a ticket. You can easily use the ticket system and your customers will be able to attach any file size to each ticket size like it allows you to limit the number of unloadable files, sizes & types. Other features of this plugin are rich text & TinyMCE on the frontend, predefined answers, backend management, custom statuses, automatic order tickets, options & customizations, etc.
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This WordPress plugin comes with a customizable ticket form that allows you to design your ticket form as per your requirement. It also allows you to add extra information about any field that helps you to explain more about the ticket field to your site users. It is fully compatible with GDPR and also allows you to create any number of agents so that you can easily divide your workload of replying to tickets. Other features of this plugin are unlimited tickets & agents, ajax functionality, frontend & backend interface for agents, guest tickets, file attachments, custom fields, agent-only fields, private notes, advanced filter, email notifications, etc.
JS Help Desk plugin is an easy-to-use and simple customer support system plugin that allows your users to create tickets from the frontend. It is fully compatible with GDPR law and also user/agent/admin can easily upload multiple attachments in ticket creation and ticket replies. With a powerful filtering & sorting option, the admin can easily control ticket attachments by their size and extensions type. The priority option will also allow you to define the ticket importance and the system will easily highlight the priories using different colors as defined by you. Other features of this plugin are unlimited departments, erase data requests, ticket status, edit the ticket, login form, thank you message for visitors, HTML editor, themes, email templates, fields manager, admin/agent only, hide agent/admin info, etc.
It will allow users to submit tickets to report problems or allow them to get support on whatever you want directly on your WordPress website. The users can easily set the status, priority, product, and type of each ticket submitted. It allows ticket submission through the admin for registered users and for unregistered users via the share guest user feature. Other features of this plugin are tick statistics through dashboard & frontend widgets & smooth integration with WP themes etc.
I would recommend you to use these WordPress ticket system plugin for your website as it comes with many features which I discussed above. I have already cleared all the features of a good ticket system plugin. So what are you waiting for?? Go and buy these awesome ticket system WordPress plugin for your next or existing website.
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